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Overseer

Put your best technician on every job at once.

Your most experienced tech can only be in one place. Overseer fixes that: one expert watches every field job live from a single screen and coaches any technician the moment they need it.

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Watch every job at once. Tap in when it counts.

One screen, every live feed. Drop into two-way audio with any tech, see who's flagged for help, and score the job when it's done.

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The hiring problem

You can't clone your best people. So you stop growing.

Skilled technicians are hard to find and expensive to keep. New hires take months to trust on their own, callbacks eat your margin, and your senior tech spends the day driving between job sites instead of leveling up the crew.

Hire for attitude

Junior techs get expert backup in real time, so they're productive from day one — not month six.

Cut callbacks

Catch mistakes before they leave the driveway. Fewer warranty claims and "send someone back" trips.

Scale your best

One senior tech can guide ten to twenty jobs a day instead of personally driving to one.

How it works

Three steps, one experienced set of eyes.

1 · Techs stream their view

Each technician wears or mounts a camera that streams their point of view, tagged with their name and the job ticket.

2 · One expert watches the wall

Your overseer sees every live job on one screen and taps into any feed to coach that tech through two-way audio.

3 · Every job is scored

At the end of each job, the overseer logs how much help it took and what was involved — building a training record over time.

What's inside

A supervision and training system, not just a video call.

The wall

Your overseer sees every active job at once, like a security-camera wall — except the cameras are your technicians, each tagged with their name and job ticket.

Tap-to-talk

Tap any feed to open two-way audio with that one tech. Everyone else stays muted. It is your best person riding along on every call without leaving the office.

Help on demand

A technician can raise a flag the moment they are stuck — their feed pulses on the wall and your overseer drops in. Problems get solved on the first visit.

Reviewed & scored

Every job is scored — no help, minor, or major assistance — and tagged by what was involved. Watch each tech’s trend line improve and know when they’re ready to work solo.

Built for your trade

Review categories are configurable per industry — HVAC, plumbing, electrical, and more — so the data reflects the work your crew actually does.

Works on a phone, today

Video runs over the cloud with sub-second latency and never touches your office bandwidth. A mounted phone is enough to start; rugged headsets when you scale.

10–20 jobs one expert can guide per day
Day 1 new hires productive — not month six
1 screen watches every live job

Frequently asked questions

What problem does Overseer actually solve?
Experienced technicians are scarce and expensive. Overseer lets one senior tech supervise many junior techs live, so you can hire for attitude instead of years of experience — and your new hires are productive on day one instead of month six.
How does the live supervision work?
Each technician streams their point of view from a camera. Your overseer watches every active job from one screen and taps into two-way audio with any tech the moment they need help. Only the selected technician is audible at a time.
What hardware do my technicians need?
You can start today with a mounted smartphone — the video runs over the cloud, not your network. As you scale, ruggedized hands-free headsets are a drop-in upgrade. The platform works with any device that can stream a tagged video feed.
How does scoring and training work?
When a job ends, the overseer scores how much help it needed (none, minor, or major) and tags the problem areas. Over time the assessment dashboard shows each technician’s improving trend line and most common issues — turning supervision into measurable training.
Can it handle multiple locations or companies?
Yes. Overseer is multi-tenant: each organization’s feeds are isolated, and a person can belong to more than one organization. It fits a single shop or a multi-branch operator.

Grow faster than you can hire.

Give every job your best technician's eyes.

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